Posted by Neil Hague - memes and headline comments by David Icke Posted on 3 March 2024

If AI Is So Great, Why Is Managing the Digital Realm Eating Us Alive?

If AI is so great, why are we all wasting so much precious, irreplaceable time deleting spam, unsubscribing from junk email and dealing with multiplying layers of digital incompetence? This is called shadow work: work we perform that isn’t paid or even counted as “work,” though it eats up our time and energy, leaving us less leisure and more frayed.

Work that once was performed by the companies and agencies offering these services has been offloaded onto the customer. The customer must now delete endless spam, unsubscribe from endless junk emails, deal with security breaches, navigate incompetent third-party providers, fill out endless forms relating to privacy–a Kafkaesque bit of humor, given that our data is constantly plundered by hackers–and find their efforts to get anything fixed in the digital realm foiled by AI-chatbots and phone apps.

The horror stories are becoming ever more Kafkaesque. To cite one recent example from a reader, the process of qualifying as a professional healthcare provider for payment from Medicare was once a relatively straightforward submission of documents. Now it has been offloaded to a third-party provider–keepers of the inner circle of Digital Hell–which charges $3,000 for providing a truly Kafkaesque labyrinth of frustrating incompetence.

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