Posted by Richard Willett - Memes and headline comments by David Icke Posted on 31 January 2024

My smart meter device isn’t working and I think my Octopus energy bill is hundreds of pounds too high

Apensioner living in a two-bedroom property is paying hundreds of pounds a month more for energy than she believes she should be.

Lynn* joined Octopus Energy last November after having issues with her previous supplier who had told her there was a problem with the smart meter.

Unable to keep paying over £500 a month, she was quoted £100 a month by Octopus but racked up a bill of £550 after the first month.

When Lynn, whose name has been changed at her request, first disputed the bill she was told the readings on her in-home device (IHD), which shows customers their energy usage, did not match up with her smart meter.

‘They said they don’t agree with the findings on the device and said it wasn’t working properly,’ she told This is Money.

It could be that her smart meter is pushing out the wrong data, or that there could be a faulty appliance that is making her bill much higher than anticipated.

An in-home device (IHD), which shows customers their usage in real time, is not required for a smart meter to function, but it did mean Lynn was left unaware of how much her bills were.

‘I’m a pensioner on my own. I can’t afford £550 a month when I’ve got £800 for the month. I’ve had to turn off everything in the house bar one heater.

‘I’m scared to put anything on. I’m paranoid about turning a light on and I’m measuring out a cup of water to boil the kettle.’

Since then Lynn says she has rung Octopus five times to ask what was going on and each time she has been told there are technical issues and other people were in the same position.

‘Octopus keep saying that my usage is correct. They say they’ll tell their tech team, they know I’m in this position but there’s still nothing they can do.

Read More: My smart meter device isn’t working and I think my Octopus energy bill is hundreds of pounds too high

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