Starlink satellites have been a disappointment in oh so many ways. It was reported in 2022 that speeds were slowing down everywhere which may have contributed to lower subscription numbers than the company predicted. Recently subscribers had even more to complain about.
The Starlink bug that locked some users out of their accounts last week was caused by overzealous fraud detection that falsely flagged legitimate accounts as fraudulent. Affected users yesterday received an email titled “False Positive Fraud Account Correction,” but not everyone has been able to get back into their accounts yet.
“We had an account issue that led us to falsely flag your account as fraud. We are working to make this right and fix any account modifications over the last week,” the email from the SpaceX-owned ISP said. “Please allow until the end of the week to see any account changes be reverted before filing a ticket. Next week, if you are still having an account issue, sign in to your account below to contact Customer Support.”