A 92-year-old former district nurse was advisable to start end-of-life care after a GP wrongly recognized her with organ failure by way of video session, The Telegraph can reveal.
The prognosis was given as a result of the physician was capable of “spot from the video that her skin was yellow”, her son was informed. He has now submitted a proper grievance to the Care Quality Commission (CQC) about her therapy.
The “feisty” former NHS employee, who has dementia and lives in a care dwelling within the Isle of Wight, was recovering properly from a Covid diagnosis the earlier week when carers grew involved about her lack of urge for food.
They contacted the native GP surgical procedure, Cowes Medical Centre, to ask for an in-person go to however the GP would allegedly solely see the pensioner by way of video name.
Her son, Michael Gough Cooper, from Chiltington, West Sussex, acquired a name from the house informing him that his mom, who he doesn’t want to identify, had been recognized with liver failure and end-of-life care was suggested.
He was “shocked” to search out out the GP by no means visited his mom in individual to make the diagnosis and requested for the physician to name him and clarify the evaluation, he informed The Telegraph.
He was later contacted by a distinct physician from the identical observe, who was studying the appointment notes from the video name to tell the dialogue.