A call center company used by Apple, Amazon, and Uber, among others, has forced employees to sign a new contract that allows them to install AI-powered cameras at home to monitor work performance, according to NBC News.
Teleperformance, one of the world’s largest call center companies, has allegedly required employees at one Colombian facility to sign a new contract, first issued in March, that “allows monitoring by AI-powered cameras in workers’ homes, voice analytics and storage of data collected from the worker’s family members, including minors,” NBC said.
“The contract allows constant monitoring of what we are doing, but also our family,” said a Bogota-based worker on the Apple account who was not authorized to speak to the news media. “I think it’s really bad. We don’t work in an office. I work in my bedroom. I don’t want to have a camera in my bedroom.”
The worker said that she signed the contract, a copy of which NBC News has reviewed, because she feared losing her job. She said that she was told by her supervisor that she would be moved off the Apple account if she refused to sign the document. -NBC