Gov.uk will continue to subsume other public-facing government sites as it creates user accounts and a digital identity solution that will allow a single sign-on for all services, from annual vehicle checks to child adoption.
A blog post by the CEO of the British Cabinet office division Government Digital Service (GDS) details a refreshed set of priorities for 2021 to 24.
According to the post, in the decade since the GDS was formed and the government portal Gov.uk launched, the focus has been on bringing a plethora of government sites together (more than 2,000 so far), which had been developed separately by departments to suit their needs at the time.
The recently appointed CEO of the GDS, Tom Read, announces a whole new phase: “GDS is no longer in start-up mode. Of our circa £90 million budget this year and with more than 800 people, around 60 percent are needed to support our existing platforms, services and content. This includes ensuring GOV.UK, which is a vital resource for millions of citizens, is available, reliable and has up to date information.”
‘Simple digital identity solution’
“Most government services’ existing login and digital identity solutions have been designed, developed and operated in departmental silos, with a focus only on meeting each department’s needs,” writes Read. “For users, this is a confusing and frustrating picture; for government, this is expensive and leaves the door open for fraud.”
The existing identity checker, Gov.uk Verify, which requires having a physical credential such as passport or driving licence, is on its way out. But Read is vague on the mechanics of Verify’s replacement. Despite Gov.uk’s typically simple and straightforward explanation of how Verify works, the fact that users have to begin with an uninformed decision as to who checks their identity – the Post Office or Digidentity – it is immediately off-putting.
Read says that the new service will be “built in partnership with other government departments; the identity checking service needs to work for everyone in the country, regardless of their socio-economic situation. For example, someone who is a prison leaver and may not have a fixed location, or someone with an address but has a passport that has expired.”