There is good evidence that when people are engaged in deliberate trouble making or ‘trolling’ on social media the best response is to block and ignore. This is similar to our advice to hang up on abusive telephone calls.
A practical, evidence based, guide on how to deal with online hate is here, published September 2019. https://www.counterhate.co.uk/dont-feed-the-trolls
When posts include messages that may be defamatory or contain criminal content then the best process for any individual to follow is:
take a screenshot showing the message, the account name, time and date
report directly from the platform to the social media company. Keep your record in case you wish to refer to the police or a lawyer
– consult with your manager, professional association, trade union or [email protected]
Contact the Communications Department at NHSGGC.
We may be able to support you by requesting deletion via our official social media accounts and by reporting problem posts to the social media platform. Please note, the terms and conditions of the main social media channels mean we can only do this once the subject of adverse posts has reported problem posts themselves.Centre for Countering Digital Hate
There is good evidence that when people are engaged in deliberate trouble making or ‘trolling’ on social media the best response is to block and ignore. This is like our advice to hang up on abusive telephone calls.
Read More :NHS Greater Glasgow and Clyde